FAQ

Below are categories of our most frequently asked questions.  If you don’t see your question, just give us a call at 828-884-3151 during Library Operating Hours.

How do I use the Library?

Library cards are available at no charge to those who reside, own property, work or attend school in Transylvania County. Others might be eligible for a non-resident card with an annual fee.

To get your library card, visit the Transylvania County Library in-person and bring:

  • A valid official photo identification (driver’s license, school identification card, passport, etc.)
  • Two forms of address verification, if not included on the photo identification (bank statement, utility bill, tax notice, etc)
  • Proof of eligibility, if you are a non-resident who works, attends school, or owns property in the county
  • A parent or guardian, if you are under the age of 12

If you are in a transitional period (for example, if you just moved here) and you do not have a current ID or proof of address, bring what you do have and we will help you explore your options.

The replacement fee for a lost card is $2.

Material may be renewed in person, by phone or through the Library’s online catalog

  • All eligible material will AUTO RENEW if there are not holds on the item — (Up to three times)
  • Books, CDs and audiobooks may be renewed three times if they are not on hold.
  • DVDs may be renewed three times if not on hold.
  • Batty for Books kits may NOT be renewed.
  • Special material (games, Book Club Kits, and puzzles) may not be renewed

You can view current checkouts, renew items, see bills, update your password and other things by logging in to your library account.

The default PIN/PASSWORD for Library cards is either the last 4 digits of your library card or phone number. 

To change your PIN/password:

  1. Log in to your library account via the online catalog.
  2. Select Preferences, then Personal Information from the menus.
  3. Use the change password button to access the Update Password form.

Use the online catalog to place holds on items owned by the library or available via the NC Cardinal consortium. Once you have found the item you want by searching the catalog, select the “Place Hold” link and enter your library account information (if not already logged in.) We will notify you when it is available to pick up. This is the fastest way to get your requested item. 

You can also place holds by calling 828.884.3151 ext. 2 or by visiting the library. 

If an item is not available for holds in the online catalog, you can suggest that the library consider purchasing it.

There is no charge for the first replacement of a lost or damaged library card.  Each subsequent replacement costs $2.  To get your replacement card, bring a valid picture ID with your current mailing address to the Library’s Circulation Desk.

How do I request resources?

Let us know if there is something you want us to consider adding to the library collection! You can do this online, or by calling or visiting the library.

Adding an item for the library collection usually takes several weeks. If a copy is available via the NC Cardinal consortium, you’ll get it quicker by placing a hold in the online catalog, rather than suggesting a purchase. Your request may be filled by a copy from another library, even if purchased. 

If we purchase a book that you suggest, we will place a hold on it for you and notify you when it is available for checkout. We are unable to place holds on suggested DVDs. 

 The Library cannot purchase all suggested material. Consideration is based on the Library’s Materials Selection Policy and current budgetary constraints. 

Digital copies of historical photographs from the Rowell Bosse North Carolina Collection are available free of charge to users who agree to the Library’s Conditions of Use Policy.

Get complete details and links to the latest version of the indexes. 

An Obituary Index is maintained by staff from the Local History room.  Get complete information and links to the latest versions of the indexes are available.

Complete details for all our meeting rooms is available.

We are happy to schedule tours for K-12 school groups throughout the school calendar year. Teachers or administrators, please call well in advance (at least one month prior to desired dates) so that we accommodate your group. We will try to schedule the tours as close to dates requested as possible. However, keep in mind that we must work around our pre-existing library programs and staff availability.

Before your visit, we will let you know a little about what you can expect during your visit, so that you can prepare your students accordingly. If you want a specific focus for your tour, or something additional you would like included, please let us know at the time of scheduling. For more information about a group tour, please contact us.

The library has hundreds of book club kits that can be reserved for the dates of your choice. These kits typically include 8-15 copies of the title, as well as discussion questions and an author biography. You can browse and reserve kits online.

How do I access resources?

You can download eBooks and eAudios from the North Carolina Digital Library using the Libby app.  You will need your library card number and a PIN in order to log in and checkout items for download.  Additional eBooks and eAudios are available through Hoopla.  You can also find eBooks and eAudios specifically for children from preschool age to fourth grade at NCKids.

Learn more about our digital resources.

The Library has public computers for adults and children. Guest passes are issued at the Reference Desk for visitors and patrons without library cards. There is no charge for using the public computers, but there is a small charge per page if you use the printer. Learn more.

 

The Library offers free Wireless Internet (Wi-Fi) access throughout the Library.  You can access the Library’s Wi-Fi from approximately 7:00 am to 11:00 pm. Connect to TClib and then click on “Continue to the Internet” at the sign-in page. 

Use of the wireless connection implies your agreement with the terms and conditions of the Computer and  Internet Use Policy. 

To access NCLIVE from home, visit the site, and when prompted, select “Transylvania County Library” from the drop down list of institutions, then enter your Library card number.

You can access HeritageQuest online, even when not at the library. 

HeritageQuest and all other NC LIVE resources are available without a library card login when using a library computer or Wi-Fi. You’ll be prompted to log in with your library account if not at the library.

Free access to Ancestry.com is available only while visiting the library. You can visit Ancestry while a library computer or the library’s Wi-Fi. 

How do I support the Library?

The Transylvania County Library Foundation is the 501©3 organization which accepts and manages gifts and bequests to benefit the Transylvania County Library. The TCLF welcomes gifts in the form of one time donations and can also help with planned giving. Download donation form. 

Library volunteers must be 14 years of age or older and be free of criminal convictions pertaining to juveniles.  Applicants should submit a completed application form at the Library.  Learn more.

If you have any questions about volunteering, please email Volunteer Coordinator Kelly McBride or call  884-1830 for more information.

The Friends of the Transylvania County Library provide financial and hands-on support to the Library, primarily by underwriting programs for children, teens and adults.  A $15 contribution entitles you to one year’s membership.   To be a Friend, join via our online form or return a completed application and payment to the library. 

The Friends of the Transylvania County Library gratefully accept donations of books, audio books and DVDs in good condition. Donated items that are not added to the Library collections are sold to support our library programs and services.  Friends of the Library volunteers are currently accepting donations on Mondays between 10 am and 12 pm in the library foyer.

The Library is also glad to accept donations of photographs, maps, family histories and other material related to the history of Transylvania County. If you would like to donate items of this nature, send us a note or call 828.884.3151 ext. 1821.

We cannot accept donations of Readers Digest Condensed books, textbooks, magazines, or out-dated encyclopedias. Material that is moldy or in poor condition should be discarded.

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(828) 884-3151

212 S Gaston St, Brevard, NC 28712