How do I use the Library?
Get a Library card?
Library cards are available free of charge for Transylvania County residents and property owners. They are also available free of charge to anyone who works or goes to school in Transylvania County. If you do not qualify for a free card, you may purchase a non-resident card for an annual fee.
To get your library card, visit the Transylvania County Library in-person and bring:
- A valid official photo identification (driver’s license, school identification card, passport, etc.)
- Two forms of address verification, if not included on the photo identification (bank statement, utility bill, tax notice, etc)
- Proof of eligibility, if you are a non-resident who works, attends school, or owns property in the county
- A parent or guardian, if you are under the age of 12
If you are in a transitional period (for example, if you just moved here) and you do not have a current ID or proof of address, bring what you do have and we will help you explore your options.
The replacement fee for a lost card is $2.
Renew my items?
You may renew books, audio books and music CDs twice and DVDs once by calling (828) 884-3151, pressing 2, and speaking directly to a Circulation staff member. You may also renew online by logging in to your account. Enter your Library Card number (14 digit number on back of library card) as well as your PIN then click SUBMIT button. Click on the “Items Checked Out” tab. Put a check mark in the boxes of the items you wish to renew on the far left of the titles, then click on the GO button near the top. If there is a problem renewing items (e.g. there is a hold list for the item; the item is not renewable; or the item has already been renewed three times) a message will indicate this.
Loaned items can also be renewed in person at the library with your borrower’s card.
Check my account?
Get a PIN?
The default PIN/PASSWORD for Library cards is the last 4 digits of your Library Card. You can change this by logging into your library account online. Choose ACCOUNT PREFERENCES, then PERSONAL INFORMATION, At PASSWORD (not shown) click on CHANGE on the right. Enter your current PIN/PASSWORD, then what you would like the new one to be. Save that information.
Place a hold?
To place a hold by phone, call 828-884-3151, press 2 and speak directly to a circulation staff member. Holds can also be placed from the online Library catalog. When using the catalog, click on the “Place Hold” to the rig. If you are not already logged in, you will be asked to enter your Library Card Number (the 14 digit number on the back of your card) and your PIN/PASSWORD. You will be notified when your hold arrives and is ready to check out.
Replace my lost card?
How do I access resources?
Download an eBook or eAudio?
Use the public computers?
Use the Wifi?
Access Heritage Quest?
Remote access is currently available for Ancestry courtesy of ProQuest and Ancestry. Click HERE to access Ancestry from home. Ancestry is also available on the Library’s computers in the Rowell Bosse North Carolina Room and the Adult Reference Area or on any laptop connected to the Library’s Wifi.
How do I request resources?
Suggest an item for purchase?
Request an historical photograph?
Digital copies of historical photographs from the Rowell Bosse North Carolina Collection are available free of charge to users who agree to the Library’s Conditions of Use Policy. Complete details and links to the latest version of the indexes available HERE.
Request an obituary?
An Obituary Index is maintained by staff from the Local History room. Complete information and links to the latest versions of the indexes are available HERE.
Schedule a meeting room?
Complete details for all our meeting rooms is available HERE.
Schedule a School Group Tour?
We want to let you know a little about what you can expect during your visit, so that you can prepare your students accordingly. Click HERE for a brief description of a typical tour experience for various grade levels. If you want a specific focus for your tour, or something additional you would like included, please let us know at the time of scheduling.
Request use of a bookset?
How do I support the Library?
Make a donation?
The Transylvania County Library Foundation is the 501©3 organization which accepts and manages gifts and bequests to benefit the Transylvania County Library. The TCLF welcomes gifts in the form of one time donations and can also help with planned giving. Donation form is here. (Adobe Reader required)
Apply to be a volunteer?
Library volunteers must be 18 years of age or older and be free of criminal convictions pertaining to juveniles. Applicants should submit a completed application form at the Library. Click on the link below for the application form that includes more information on the process and a description of current volunteer tasks. (Adobe Reader required) Volunteer Application and Information
If you have any questions about volunteering, please email Volunteer Coordinator Kelly McBride or call 884-3151, x 2 for more information.
Join the Friends of the Library?
The Friends of the Transylvania County Library provide financial and hands-on support to the Library, primarily by underwriting programs for children, teens and adults. A $15 contribution entitles you to one year’s membership. To be a Friend, join via our online form or bring your completed application and your check to the circulation desk.