How do I…

Below are categories of our most frequently asked questions.  If you don’t see your question, just give us a call at 828-884-3151 during Library Operating Hours.

How do I use the Library?

Ghost Item
Get a Library card?

Library cards are available free of charge for Transylvania County residents and property owners. They are also available free of charge to anyone who works or goes to school in Transylvania County. If you do not qualify for a free card, you may purchase a non-resident card for an annual fee.

To get your library card, visit the Transylvania County Library in-person and bring:

  • A valid official photo identification (driver’s license, school identification card, passport, etc.)
  • Two forms of address verification, if not included on the photo identification (bank statement, utility bill, tax notice, etc)
  • Proof of eligibility, if you are a non-resident who works, attends school, or owns property in the county
  • A parent or guardian, if you are under the age of 12

If you are in a transitional period (for example, if you just moved here) and you do not have a current ID or proof of address, bring what you do have and we will help you explore your options.

The replacement fee for a lost card is $2.

 

Renew my items?

You may renew books, audio books and music CDs twice and DVDs once by calling (828) 884-3151, pressing 2, and speaking directly to a Circulation staff member.  You may also renew online by logging in to your account. Enter your Library Card number (14 digit number on back of library card) as well as your PIN then click SUBMIT button. Click on the “Items Checked Out” tab.  Put a check mark in the boxes of  the items you wish to renew on the far left of the titles, then click on the GO button near the top.  If there is a problem renewing items (e.g. there is a hold list for the item; the item is not renewable; or the item has already been renewed three times) a message will indicate this.

Loaned items can also be renewed in person at the library with your borrower’s card.

Check my account?
To log into your account,  enter your Library Card number (14 digit number on back of library card) as well as your PIN.  Next, click “Log In.”  Once you are logged in, you can see your current loans under “Account Activity”, see your current fine balance in “Account Summary,” change your PIN, create an EZ username and EZ password, and more.
Get a PIN?

The default PIN/PASSWORD for Library cards is the last 4 digits of your Library Card.  You can change this by logging into your library account online. Choose ACCOUNT PREFERENCES, then PERSONAL INFORMATION,  At PASSWORD  (not shown) click on CHANGE on the right.  Enter your current PIN/PASSWORD, then what you would like the new one to be.  Save that information.

Place a hold?

To place a hold by phone, call 828-884-3151, press 2 and speak directly to a circulation staff member. Holds can also be placed from the online Library catalogWhen using the catalog, click on the “Place Hold” to the rig.  If you are not already logged in, you will be asked to enter your Library Card Number (the 14 digit number on the back of your card) and your PIN/PASSWORD.   You will be notified when your hold arrives and is ready to check out.

Replace my lost card?
There is no charge for the first replacement of a lost or damaged library card.  Each subsequent replacement costs $2.  To get your replacement card, bring a valid picture ID with your current mailing address to the Library’s Circulation Desk.

How do I access resources?

Ghost Item
Download an eBook or eAudio?
You can download eBooks and eAudios from the North Carolina Digital Library.  You will need your library card number and a PIN in order to log in and checkout items for download.  Additional eBooks and eAudios are available at NCLIVE and through our TCL Writes resources.  You can also find eBooks and eAudios specifically for children from preschool age to fourth grade at NCKids.
Use the public computers?
The Library has 24 public computers for adults, 8 public computers dedicated to use by children, and 3 public computers for use by patrons in the Local History/Genealogy room on the second floor.   Library card holders use their library card in good standing to log on.  Visitors to the Library need to get a guest pass at the Reference Desk to use the computers. There is no charge for using the public computers.  Printing from the computers is $.10 per page for black and white, $.25 per page for color.  We have a portable scanner that can be used at any of the public computers as well as with patron’s own laptops in order to scan documents.  Ask at the Reference Desk to use the scanner.
Use the Wifi?
The Library offers free Wireless Internet (WiFi) access throughout the Library.  You can access the Library’s WiFi from approximately 7:00 am to 11:00 pm. Connect to TCLib, open a browser, and then click on “Continue to the Internet” at the sign-in page.  Use of the wireless connection implies your agreement with the terms and conditions of the Computer and  Internet Use Policy.  Additionally, Information for our Wi fi users outlines all the parameters for wireless use.
Access NCLIVE?
To access NCLIVE from home, visit the site, and when prompted, select “Transylvania County Library” from the drop down list of institutions, then enter your Library card number.
Access Heritage Quest?
Remote access to Heritage Quest is provided to Library patrons through NCLIVE.  To access Heritage Quest from outside the library, click Here, and when prompted, select “Transylvania County Library” from the drop down list of institutions, then enter your Library card number. All NCLIVE resources are available without a library card login when using the Library’s public computers or when connected to the Library’s Wifi.
Access Ancestry?
Remote access in not available for Ancestry.  Ancestry IS available on the Library’s computers in the Rowell Bosse North Carolina Room and the Adult Reference Area or on any laptop connected to the Library’s Wifi.

How do I request resources?

Ghost Item
Suggest an item for purchase?
The Transylvania County Library welcomes suggestions of books, DVDs and CDs to be added to the Library’s collection. The Library cannot purchase all suggested material. Consideration is based on the Library’s Materials Selection Policy and current budgetary constraints. If you are the first to suggest a book and the item is purchased, it will be placed on hold for you and you will be notified when the item is available for checkout. Holds cannot be placed on DVD suggestions. Acquiring an item generally takes several weeks. You may make your suggestion in person to any staff member at the Library, or you may call us at 884-3151 ext 4, or use the links below to make a suggestion online. Purchase Suggestion Form
Request an historical photograph?

Digital copies of historical photographs from the Rowell Bosse North Carolina Collection are available free of charge to users who agree to the Library’s Conditions of Use Policy. Complete details and links to the latest version of the indexes available HERE.

Request an item through ILL?
For material that the Transylvania County Library is not able to purchase, Interlibrary Loan (ILL) service is available. ILL  services  are available for Transylvania County Library cardholders in good standing. There is a small fee (postage one way) for materials — normally $2.50 to $5.00. This fee is due when the item is picked up at the Circulation Desk. For journal articles, please include in your ILL request how much you are willing to pay in photocopying fees in order to receive the material. These fees are charged by the lending library. As a general rule, articles from academic institutions will cost $10.00 to $20.00. PLEASE NOTE: ILL is only available for items not owned by the Transylvania County Library.  Books published within the last 12 months are not available through interlibrary loan. Click HERE to fill out your ILL request.
Request an obituary?

An Obituary Index is maintained by staff from the Local History room.  Complete information and links to the latest versions of the indexes are available HERE.

Schedule a meeting room?

Complete details for all our meeting rooms is available HERE.

Schedule a School Group Tour?
We are happy to schedule tours for K-12 school groups throughout the school calendar year. Teachers or administrators, please call well in advance (at least one month prior to desired dates) so that we can schedule staff to accommodate the groups. We will try to schedule the tours as close to dates requested as possible. However, keep in mind that we must work around our pre-existing library programs and staff availability.

We want to let you know a little about what you can expect during your visit, so that you can prepare your students accordingly. Click HERE for a brief description of a typical tour experience for various grade levels. If you want a specific focus for your tour, or something additional you would like included, please let us know at the time of scheduling.

Request use of a bookset?
Booksets are available for loan to libraries. In addition, local bookclubs (Transylvania County) may borrow these sets.  For rules, costs, loan periods and availability, please contact Brenda Ivers via email or by phone at 828-884-3151, ext. 1825. Click HERE to see a list of the bookset titles.

How do I support the Library?

Ghost Item
Make a donation?

The Transylvania County Library Foundation is the 501©3 organization which accepts and manages gifts and bequests to benefit the Transylvania County Library. The TCLF welcomes gifts in the form of one time donations and can also help with planned giving. Donation form is here. (Adobe Reader required)

Apply to be a volunteer?

Library volunteers must be 18 years of age or older and be free of criminal convictions pertaining to juveniles.  Applicants should submit a completed application form at the Library.  Click on the link below for the application form that includes more information on the process and a description of current volunteer tasks. (Adobe Reader required)  Volunteer Application and Information

If you have any questions about volunteering, please email Volunteer Coordinator Kelly McBride or call 884-3151, x 2 for more information.

Join the Friends of the Library?

The Friends of the Transylvania County Library provide financial and hands-on support to the Library, primarily by underwriting programs for children, teens and adults.  A $15 contribution entitles you to one year’s membership.   To be a Friend, join via our online form or bring your completed application and your check to the circulation desk.

Donate books?
The Library gratefully accepts donations of books, audio books and DVDs in good condition. The Library is also glad to accept donations of photographs, maps, family histories and other material related to the history of Transylvania County. We cannot accept donations of Readers Digest Condensed books, textbooks, magazines, or out-dated encyclopedias. Material that is moldy or in poor condition should be discarded. Donated items that are not added to the Library collections are given to the Friends of the Transylvania County Library. Proceeds from the Friends’ book sales support our library programs and services.