How do I… 

Below are categories of our most frequently asked questions.  If you don’t see your question, just give us a call at 828-884-3151 during Library Operating Hours

 

How do I use the Library?

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Get a Library card?

Library cards can only be issued in person at the Transylvania County Library.  Library cards are available free of charge to anyone who lives, works, attends school or owns property in Transylvania County.  Others may purchase a non-resident borrower’s card for $20 per year.  Cards can only be issued in person and a valid picture identification card with current mailing address is required in order to receive a library card.  A parent or guardian must be present for a child under 14 to be issued a card.

There is no charge for the first replacement of a lost or damaged library card.  Each subsequent lost cards can be replaced for $2.  To get your replacement card, bring a valid picture identification card with your current mailing address to the Library’s Circulation Desk.

You must present your library card each time you check out material.

Renew my items?

You may renew books, audio books and music CDs twice by calling (828) 884-3151, pressing 2, and speaking directly to a Circulation staff member.  You may also renew online by logging in to your account. Enter your Library Card number (14 digit number on back of library card) as well as your PIN.  Next, press Log In.  Select “Account Activity” then click on the orange “Renew” button to renew a single item.  If you wish to renew multiple items, place a check mark in the boxes of  the items you wish to renew on the far right of the titles, then click on the Renew button at the bottom.  If there is a problem renewing items (e.g. there is a waiting list for the item; the item is not renewable; or the item has already been renewed twice) a message will indicate this.

Loaned items can also be renewed in person at the library with your borrower’s card.

DVDs cannot be renewed nor can they be put on hold.

Check my account?

To log into your account,  enter your Library Card number (14 digit number on back of library card) as well as your PIN.  Next, click “Log In.”  Once you are logged in, you can see your current loans under “Account Activity”, see your current fine balance in “Account Summary,” change your PIN, create an EZ username and EZ password, and more. 

Get a PIN?

Adding a PIN to your Library card can only be done in person.  Bring your library card to the Circulation Desk and ask a staff member to input your desired PIN into your account.  You must remember your PIN!  Once your PIN is input, library staff cannot read it.  If you already have a PIN and would like to change it, you can do this in person at the Library or through your account login online.  The option to change your PIN is under “Account Summary.”

Place a hold?

To place a hold by phone, call 828-884-3151, press 2 and speak directly to a circulation staff member. 

Holds can also be placed from the online Library catalog.  When using the catalog, if the item you need is “Not Available,” click on the orange “Place Hold” button.  If you are not already logged in, you will be asked to enter your Library Card Number (the 14 digit number on the back of your card).  Once logged in, click on “Submit Hold.”  You will be notified when your hold arrives and is ready to check out.  Just a reminder — Material that is “Available” and DVDs may not be placed on hold.

Replace my lost card?

There is no charge for the first replacement of a lost or damaged library card.  Each subsequent replacement costs $2.  To get your replacement card, bring a valid picture ID with your current mailing address to the Library’s Circulation Desk.

How do I access resources?

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Download an eBook or eAudio?

You can download eBooks and eAudios from the North Carolina Digital Library.  You will need your library card number and a PIN in order to log in and checkout items for download.  Additional eBooks and eAudios are available at NCLIVE and through our TCL Writes resources.  You can also find eBooks and eAudios specifically for children from preschool age to fourth grade at NCKids.

Use the public computers?

The Library has 24 public computers for adults, 8 public computers dedicated to use by children, and 3 public computers for use by patrons in the Local History/Genealogy room on the second floor.   Library card holders use their library card in good standing to log on.  Visitors to the Library need to get a guest pass at the Reference Desk to use the computers. There is no charge for using the public computers.  Printing from the computers is $.10 per page for black and white, $.25 per page for color.  We have a portable scanner that can be used at any of the public computers as well as with patron’s own laptops in order to scan documents.  Ask at the Reference Desk to use the scanner. 

Use the Wifi?

The Library offers free Wireless Internet (WiFi) access throughout the Library.  You can access the Library’s WiFi from approximately 7:00 am to 11:00 pm. Connect to TCLib, open a browser, and then click on “Continue to the Internet” at the sign-in page.  Use of the wireless connection implies your agreement with the terms and conditions of the Computer and  Internet Use Policy.  Additionally, Information for our Wi fi users outlines all the parameters for wireless use.

Access NCLIVE?

To access NCLIVE from home, visit the site, and when prompted, select “Transylvania County Library” from the drop down list of institutions, then enter your Library card number. 

Access Heritage Quest?

Remote access to Heritage Quest is provided to Library patrons through NCLIVE.  To access Heritage Quest from outside the library, click Here, and when prompted, select “Transylvania County Library” from the drop down list of institutions, then enter your Library card number. All NCLIVE resources are available without a library card login when using the Library’s public computers or when connected to the Library’s Wifi.

Access Ancestry?

Remote access in not available for Ancestry.  Ancestry IS available on the Library’s computers in the Rowell Bosse North Carolina Room and the Adult Reference Area or on any laptop connected to the Library’s Wifi. 

How do I request resources?

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Suggest an item for purchase?

The Transylvania County Library welcomes suggestions of books, DVDs and CDs to be added to the Library’s collection. The Library cannot purchase all suggested material. Consideration is based on the Library’s Materials Selection Policy and current budgetary constraints. If you are the first to suggest a book and the item is purchased, it will be placed on hold for you and you will be notified when the item is available for checkout. Holds cannot be placed on DVD suggestions. Acquiring an item generally takes several weeks. You may make your suggestion in person to any staff member at the Library, or you may call us at 884-3151 ext 4, or use the links below to make a suggestion online. Purchase Suggestion Form

Request an historical photograph?

Digital copies of historical photographs from the Rowell Bosse North Carolina Collection are available free of charge to users who agree to the Library’s Conditions of Use Policy. To request a digital copy of a photograph via email complete the form located HERE.  Use the indexes listed immediately above the form to locate the album and photo numbers.

Photo requests can also be submitted by bringing or mailing the completed agreement to the Rowell Bosse North Carolina Room, Transylvania County Library, 212 S. Gaston St., Brevard, NC 28712 Attention: Marcy Thompson. You must also supply a flash drive, CD or other digital storage device.   Photocopies of photographs may also be made for $0.15 per page, although images will not be photographic quality.  For details, email  Marcy Thompson or call 828-884-3151 x1820.

Request an item through ILL?

For material that the Transylvania County Library is not able to purchase, Interlibrary Loan (ILL) service is available. ILL  services  are available for Transylvania County Library cardholders in good standing. There is a small fee (postage one way) for materials — normally $2.50 to $5.00. This fee is due when the item is picked up at the Circulation Desk. For journal articles, please include in your ILL request how much you are willing to pay in photocopying fees in order to receive the material. These fees are charged by the lending library. As a general rule, articles from academic institutions will cost $10.00 to $20.00. PLEASE NOTE: ILL is only available for items not owned by the Transylvania County Library.  Books published within the last 12 months are not available through interlibrary loan. Click HERE to fill out your ILL request.

Request an obituary?

The Obituary Index (Transylvania Times—1983-2013) is arranged alphabetically by surname– A-B, C-E, F-G, H-K, L-M, N-Q, R-S, T-V, W-Z.  It also includes the date of death and date the obituary ran in the Transylvania Times.  For females the maiden name and any previous married names are included when known.  In addition, the age of the deceased at death and the place of burial are included when known.

Obituaries from the Transylvania Times, Brevard News and Sylvan Valley News may be requested by completing the form, located HERE. A scanned copy of the obituary will be returned via email.  For requests via US mail, send requests to Marcy Thompson, Rowell Bosse North Carolina Room, Transylvania County Library, 212 South Gaston Street, Brevard, NC 28712.  There is a charge of 15¢ per page, plus postage, for copies of obituaries.

For information on obituaries or death notices prior to 1983, call 828-884-3151 ext 1820 for staff assistance or email  Marcy Thompson.

Schedule a meeting room?

The Transylvania County Library has three meeting rooms for public use. The Connestee Falls Conference Room can accommodate twelve to fifteen people and is free to use. The College Walk Conference Room can hold approximately four to six people and is also free to use. These rooms are only available during Library operating hours. The Connestee Falls Conference Room is not available on Saturdays. The Rogow Family Community Room is a large meeting room which can hold up to 250 people. The room has kitchen facilities, audio/visual equipment, tables and chairs.  There is a fee to use the Rogow Room and it is available outside of normal library hours. For more information including the fee schedule visit the Meeting Rooms page. To schedule the Rogow Room or Connestee Room contact Marcy Thompson at 884-3151 ext. 1820. To schedule a meeting in the College Walk Conference Room call 884-3151 ext. 3.  For information on using the Library Amphitheater, click here.

Schedule a School Group Tour?

We are happy to schedule tours for K-12 school groups throughout the school calendar year. Teachers or administrators, please call well in advance (at least one month prior to desired dates) so that we can schedule staff to accommodate the groups. We will try to schedule the tours as close to dates requested as possible. However, keep in mind that we must work around our pre-existing library programs and staff availability.

We want to let you know a little about what you can expect during your visit, so that you can prepare your students accordingly. Click HERE for a brief description of a typical tour experience for various grade levels. If you want a specific focus for your tour, or something additional you would like included, please let us know at the time of scheduling. 

Request use of a bookset?

Booksets are available for loan to libraries. In addition, local bookclubs (Transylvania County) may borrow these sets.  For rules, costs, loan periods and availability, please contact Brenda Ivers via email or by phone at 828-884-3151, ext. 1825. Click HERE to see a list of the bookset titles.

How do I support the Library?

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Make a donation?

The Transylvania County Library Foundation is the 501©3 organization which accepts and manages gifts and bequests to benefit the Transylvania County Library. The TCLF welcomes gifts in the form of one time donations and can also help with planned giving. Donation form is here. (Adobe Reader required)

Apply to be a volunteer?

Library volunteers must be 18 years of age or older and be free of criminal convictions pertaining to juveniles.  Applicants should submit a completed application form at the Library.  Click on the link below for the application form that includes more information on the process and a description of current volunteer tasks. (Adobe Reader required)  Volunteer Application and Information

If you have any questions about volunteering, please email Volunteer Coordinator Kelly McBride or call 884-3151, x 2 for more information. 

Youth Services is looking for Teen Advisory Panel members.  Click HERE for all the details!

Join the Friends of the Library?

The Friends of the Transylvania County Library provide financial and hands-on support to the Library, primarily by underwriting programs for children, teens and adults.  A $15 contribution entitles you to one year’s membership.   To be a Friend, bring your completed application and your check to the circulation desk.

Donate books?

The Library gratefully accepts donations of books, audio books and DVDs in good condition. The Library is also glad to accept donations of photographs, maps, family histories and other material related to the history of Transylvania County. We cannot accept donations of Readers Digest Condensed books, textbooks, magazines, or out-dated encyclopedias. Material that is moldy or in poor condition should be discarded. Donated items that are not added to the Library collections are given to the Friends of the Transylvania County Library. Proceeds from the Friends’ book sales support our library programs and services.